We hope you love every item you purchased from KITTED.
If you are not 100% satisfied with your purchase, please refer to our store’s exchange and return policy below.
We will facilitate an EXCHANGE if
1. You need a size exchange (smaller/bigger), postage for your first exchange is on us!
2. A wrong item was sent
3. The wrong size was sent
4. There was a manufacturing fault in the item
Conditions for an EXCHANGE
1. Items must be returned within 14 days upon receipt of parcel
2. Original and/or KITTED tags must remain attached
3. All items will be subjected to inspection. Items must be in original condition - unworn, unsoiled and in original packaging (KITTED box does not need to be included)
4. Items with make-up stains will not be accepted
5. Swimwear has to have the hygiene sticker in place, in its original condition.
Your EXCHANGE is on us! Please read on to start your EXCHANGE process.
1. Drop us an email at firstname.lastname@example.org to let us know why you are exchanging this item together with the KITTED order number, within 14 days upon receipt of parcel
2. If there is a fault with the item, please take a photo and include in the email
3. Please mail the item back to us and include the receipt for the cost of postage so that we can refund the amount through the initial payment method made
4. Please allow 7 working days to process your exchange. If your size or the item you require is not available, you will be issued store credit with no expiry date
Please note that we are unable to offer complimentary postage for size exchange for International Orders. Purchases outside of Singapore will have to bear the shipping costs for a size exchange.
We can facilitate a RETURN if
You are not 100% in love with your purchase
Conditions for a RETURN
1. All returns will be processed as store credit with no expiry date
2. Returns are only applicable on purchase of full priced items
3. Items must be returned within 14 days upon receipt of parcel
4. Original and/or KITTED tags must remain attached
5. All items will be subjected to inspection. Items must be in original condition - unworn, unsoiled and in original packaging (KITTED box does not need to be included)
6. Items with make-up stains will not be accepted
7. Swimwear has to have the hygiene sticker in place, in its original condition.
Please read on to start your RETURN process.
1. Please drop us an email at email@example.com to let us know the reason for your return (we appreciate any and all feedback!)
2. All returns have to be sent back to us within 14 days upon receipt of parcel
3. Please mail your item back to
KITTED PTE LTD
17 PHILLIP STREET, #04-00
4. All processed returns will be issued store credit with no expiry date
5. Allow 7 working days to process your return, you will be notified once your store credit has been issued
Alternatively, you can exchange or return your items directly at the address stated above. Please contact firstname.lastname@example.org to facilitate this process.
Here's our comprehensive size guide. If you are still in doubt please have a live chat with us at the bottom of this screen or you can also reach us at email@example.com.
If after purchasing your activewear and you are not happy with the fit we will gladly make an exchange with you! After all we want you to be suitably KITTED while you take on the next big yoga or sweat challenge!
Thanks for dropping in. Keep up with us and get 15% off your first purchase.